Premium and All Access
Ticket Cricket is free for the core ticket system. Paid plans add tools for busier servers.
| Feature | Free | Premium | All Access |
|---|---|---|---|
| Servers covered | 1 per install | 1 per slot | 3 included, extras discounted |
| Tickets, transcripts, forms, claiming | ✓ | ✓ | ✓ |
| Panels | 3 | Unlimited | Unlimited |
| Support hours | 1 panel | Unlimited | Unlimited |
| "Powered by Ticket Cricket" footer removed | ✓ | ✓ | |
| Analytics dashboard | ✓ | ✓ | |
| Exit surveys | ✓ | ✓ | |
| Autoclose and awaiting-response category | ✓ | ✓ | |
| Custom slash commands from tags | ✓ | ✓ | |
| Custom embed color | ✓ | ✓ | |
| Live messages and replying from the dashboard | ✓ | ✓ | |
| Bulk ticket actions | ✓ | ✓ | |
| Knowledge base branding | ✓ | ✓ | |
| Custom bot name, avatar and status | ✓ |
How plans are applied
A subscription covers a number of server slots. Premium is priced per server (pick how many at checkout). All Access is a bundle: one price covers 3 servers, and extra servers can be added at a discounted per-server rate. Slots can be changed later from Manage Billing. After subscribing, open Billing and assign your servers to the subscription; each assigned server gets the plan straight away.
If a subscription ends, its servers return to Free. Nothing is deleted: panels beyond the free limit are disabled until you upgrade again.
Premium features explained
- Analytics – ticket volume per day, average first-response and resolution times, per-staff claims and closes, and exit-survey ratings.
- Exit surveys – when a ticket closes, the opener gets a DM asking for a 1–5 star rating, plus up to three questions of your own.
- Autoclose – closes tickets after N hours without activity, or N hours after staff replied with no answer from the opener.
- Awaiting-response category – tickets waiting on staff move to a category of their own and back when staff reply.
- Tag commands – a tag such as
refund-policybecomes its own/refund-policycommand. - Live dashboard – the ticket page updates as messages arrive, and staff can reply from the browser. Replies show the staff member's name and avatar, or "Support Team" if you turn on Anonymize dashboard responses.
- Bulk actions – close, label or message many tickets at once from the Tickets page.
- Knowledge base branding – your own title, logo and color on the public knowledge base.
All Access: your own bot
With All Access the bot can run under your own Discord application: your name, your avatar, your status. See Custom bot in these docs.